Need Help? Contact Us
If you need help, our support team is on hand to assist with questions about your account, deposits and withdrawals, payment queries, verification, technical issues or general enquiries and feedback. We can also advise on bonus queries, security checks and live betting or casino account concerns. Contact us via email, phone or live chat and we’ll respond promptly to get you back playing as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, email and help centre; average response within 1 hour) |
| General enquiries | [email protected] (Company, billing and account queries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (Partnerships, tracking and commission rates) |
| Phone | +44 20 7946 0841 (Calls answered in English; ID checks may be required) |
| Working hours | Mon-Fri, 09:00-18:00 (Live chat 08:00-00:00) |
Support via Email
Email is our preferred contact method for detailed requests, account issues, or any matter requiring documents or explanations. Please send correspondence to [email protected] with a clear subject line, a brief description and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where applicable so we can respond promptly and accurately.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. For more complex cases - for example, KYC checks, payment disputes or technical investigations - response and resolution may take longer depending on complexity and third-party involvement. We will keep you updated on progress and provide guidance on any documents or steps needed.
Feedback
We value your feedback at StakeWise. If you have suggestions, ideas or spot anything we can improve, please get in touch - we read every message and use it to refine the site, promotions and gameplay. Share your thoughts via our feedback form or at [email protected] and help us make the experience smoother, fairer and easier to use for all players.