User Privacy Policy
This Privacy Policy explains how StakeWise collects, uses and protects personal information from users of our online casino and sportsbook services in the United Kingdom. We take privacy seriously and aim to be clear about the types of data we process, why we process it and the choices available to you.
Types of data we collect
Personal data
We collect information you provide when you create an account or contact us, including name, date of birth, postal address, email address, telephone number and identity documents when required for verification. Account credentials and security details are also retained to protect access to your account.
Technical data
Technical data includes IP address, device and browser details, operating system, location data derived from IP, session logs and pages viewed. We use this information to maintain service performance, detect fraud and improve usability on desktop and mobile devices.
Transactional data
Transactional data covers deposits, withdrawals, wagers, winnings, bonuses and payment method details. We keep records of financial transactions and dispute history to process payments, comply with financial controls and resolve any account queries.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, and provide customer support. Data also helps us detect suspicious activity, comply with legal obligations and respond to regulatory or law enforcement requests where required. Where appropriate, we may use aggregated or anonymised data for analysis and service improvement.
Data protection and storage
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss or disclosure. Access to personal data is restricted to authorised staff and trusted service providers who require it to deliver services. We retain personal data only as long as necessary for the purposes described or as required by law.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember your preferences, support secure login, improve site performance and measure how you use our services. You can manage cookie settings via your browser and some functionality may be reduced if cookies are blocked. Further details about the types of cookies we use are available on our cookie settings page.
Your rights
You have rights in relation to your personal information, including the right to access the data we hold about you, request correction of inaccurate details, ask for deletion where applicable, and object to certain processing. You may also request a copy of your transactional data in a commonly used electronic format.
Access, correction and deletion of data
To exercise your rights, contact our support team. We will verify your identity before responding to requests. In some cases we may be unable to comply with a request for legal or security reasons; if so we will explain why.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention partners, analytics providers and other service providers who perform services on our behalf. We require these partners to handle data securely and only for the purposes we specify. We do not sell personal information to third parties.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be notified on our website or by email where appropriate. If you have questions or wish to contact us about privacy matters, email [email protected].