StakeWise Casino Terms and Conditions

These Terms and Conditions describe the rules that govern use of the StakeWise platform and our relationship with users. They explain account responsibilities, eligible use, how promotions work, and the actions we may take when checks are required. By using our site or services you agree to comply with these terms and any specific promotional conditions published from time to time.

Account responsibilities

Users are responsible for maintaining the confidentiality of their account details, including username and password. You must notify us immediately of any unauthorised access or security breach. We may restrict, suspend or close accounts where we reasonably suspect fraud, money laundering, chargebacks, or persistent breaches of these terms. Only one account is permitted per person unless we expressly agree otherwise.

Eligibility requirements

Access to the platform is limited to persons who meet the legal age for gambling where they reside and who are otherwise legally permitted to gamble. By registering you confirm that you are at least 18 years old and that all information provided is accurate and up to date. We may require documentation to verify identity, age and residence before allowing deposits or processing withdrawals.

Acceptable platform use

You agree to use the platform lawfully and in good faith. Prohibited activity includes using automated software, attempting to manipulate outcomes, collusion, opening multiple accounts, and providing false or misleading information. We reserve the right to investigate suspicious behaviour and to withhold funds pending the outcome of such investigations.

General bonus and promotion rules

Any bonus or promotion is subject to separate terms which form part of these Terms and Conditions. Promotional offers may include wagering requirements, game restrictions, maximum bet limits while a bonus is active, and expiry periods. Specific conditions for each promotion are available on the promotion page and must be accepted at the time of participation. We may, in our discretion, refuse, withdraw or amend promotions where there is evidence of abuse.

Deposits and withdrawals

Payments must be made using methods offered in the cashier. We carry out verification checks before approving withdrawals. Withdrawals may be subject to identity checks, source of funds checks and other compliance procedures. We may apply reasonable hold periods while checks are completed. Minimum and maximum transaction amounts and any fees are set out in the cashier and may vary by payment method.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If a resolution cannot be reached directly, we will provide information on available escalation routes. Nothing in these terms is intended to limit your statutory rights.

Updates to terms and conditions

We may update these Terms and Conditions from time to time to reflect changes in law, regulatory guidance, or our services. Material changes will be communicated by prominent notice on the site or by other reasonable means. Continued use of the platform after notification constitutes acceptance of the updated terms.